Terms & Conditions

1. Acceptance of terms

By creating an account or using Ketchup Contacts (the “Service”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, do not use the Service.

These Terms apply to all users of the Ketchup Contacts web application and Telegram bot. Our Privacy Policy is incorporated into these Terms by reference.

2. Description of the Service

Ketchup Contacts is a personal CRM tool that helps you capture, organise, and follow up with professional contacts. The Service includes:

• A web dashboard for viewing and managing contacts
• A Telegram bot for adding contacts by text or voice message
• AI-powered enrichment that supplements contact records with publicly available information
• Semantic search and natural language query of your contact network
• Action items and follow-up reminders

3. Accounts and eligibility

• You must be at least 16 years old to use the Service
• You must provide accurate information when creating your account
• You are responsible for maintaining the security of your account credentials
• You may not share your account with other individuals
• You may not create multiple accounts to circumvent trial limitations
• We reserve the right to suspend or terminate accounts that violate these Terms

4. Free trial and subscriptions

New accounts receive a 14-day free trial with full access to the Service. No payment method is required to start a trial.

After the trial ends, continued access requires a paid subscription at $19/month (or the current price displayed at checkout). Subscriptions are billed monthly and renew automatically unless cancelled.

Payments are processed by Lemon Squeezy (card) or NOWPayments (cryptocurrency). We do not store payment card details. All prices are in USD.

Refunds:

If you are not satisfied with the Service, contact us within 7 days of your first charge at [email protected] for a full refund. After 7 days, refunds are at our discretion. Cryptocurrency payments are non-refundable due to the irreversible nature of blockchain transactions.

5. Acceptable use

You agree not to:

• Use the Service to store contact data without a legitimate basis (e.g. you must have actually met or have a reasonable professional relationship with the contacts you add)
• Use the Service for spam, phishing, or unsolicited commercial communications
• Attempt to scrape, reverse-engineer, or extract data from the Service at scale
• Upload unlawful content, including content that infringes third-party intellectual property rights
• Interfere with the operation of the Service or the servers and networks used to provide it
• Use the Service in a way that violates applicable laws, including data protection laws in your jurisdiction
• Attempt to gain unauthorised access to other users’ data

6. Your content

You retain ownership of all contact data and notes you enter into the Service. By using the Service, you grant us a limited licence to store, process, and display your content solely to provide the Service to you.

You are responsible for the accuracy and legality of the content you upload. You represent and warrant that you have the right to store the contact information you add to the Service.

We may use aggregated, anonymised, non-identifiable usage data to improve the Service, but we will never use your specific contact records to train AI models or for any purpose other than providing the Service to you.

7. AI-generated content

The Service uses AI (Anthropic Claude, OpenAI Whisper) to generate summaries, insights, and transcriptions. AI-generated content may contain errors, inaccuracies, or outdated information. You should verify AI-generated insights before acting on them. We are not liable for decisions made based on AI-generated content.

Enrichment data (LinkedIn profiles, web search results, Wikipedia excerpts) is sourced from publicly available information. We do not guarantee its accuracy or completeness.

8. Intellectual property

The Ketchup Contacts name, logo, design, and software are owned by us and protected by applicable intellectual property laws. You may not copy, reproduce, or create derivative works from our intellectual property without written permission.

9. Service availability

We aim to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or experience downtime outside our control. We will endeavour to notify users of planned maintenance in advance.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. If we discontinue the Service entirely, we will provide at least 30 days’ notice and a pro-rata refund for any unused prepaid subscription period.

10. Disclaimer of warranties

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be error-free, that enrichment data will be accurate, or that AI-generated content will be reliable.

11. Limitation of liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunities arising out of or related to your use of the Service.

Our total liability to you for any claims arising from your use of the Service shall not exceed the amount you paid us in the 3 months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Ketchup Contacts and its operators from any claims, damages, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third party’s rights.

13. Termination

You may cancel your account at any time from the Settings page. Upon cancellation, your access to paid features ends at the end of the current billing period.

We may suspend or terminate your account immediately if you materially breach these Terms, or if continued access poses a risk to the security or integrity of the Service or other users.

Upon termination, your data will be retained for 30 days to allow you to request an export, after which it will be permanently deleted.

14. Governing law and disputes

These Terms are governed by applicable law. Any dispute arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If that fails, disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or by a notice in the app at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Contact

For any questions about these Terms, contact us at [email protected].